When you purchase items from our store we collect the personal information you give us such as your name, address and email address and order history.  We also use cookies, web beacons or other tools that improve your user experience of our site.

Other information we collect includes the Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type, and language, and the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with.

Our store is built on an e-commerce software platform called Woocommerce that allows us to sell our products and services to you.

If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for use beyond your current transaction.

All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

Information is stored under physical, electronic, or procedural controls under standards established by the credit card industry. We participate in a security program which requires us to meet specific security measures to protect your credit card information. The software that we use is compliant with these regulations. These security measures are put in place to protect against the loss, misuse, and alteration of your account information.

To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personal information is protected by your password – never share this password with anyone. We will never contact you to ask you for your password.

If you provide us with your credit card information, the information is transmitted to our server using  secure socket layer technology (SSL) which employs the AES-256 encryption standard.

We use the information we collect primarily to provide, maintain, protect and improve our current site and products and to develop new products. This information is used to create your secure user account in our system and understand your use of it, make improvements to enhance your interaction with our site and our products, respond to your questions and services you request, and communicate with you about promotions.

Email communications: when you give us your email address by purchasing a product in our store, you are giving us permission to communicate with you about updates and new products we develop. We do not share your information with third party marketers, and you may unsubscribe from these communications at any time by clicking the ‘unsubscribe’ button in the footer of these emails from us.

For users that register on our website to purchase a product, we store the personal information they provide in their user profile to retain the ability to communicate with them. We do not store your credit card information.

If your personal information changes, such as your address, phone number or email address, we will gladly correct, update, or remove any data you have previously provided to us. You may change your personal information at any time by updating your account on our website.

Users of this site must be the age of majority in your state or province of residence.

This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties where you live.

We do not share your personal information with third parties without your consent, except for the following unusual circumstances:

• Lawful requests: To comply with laws or respond to lawful and legal requests. In this case we will notify you if we receive a lawful request for your information.
• Emergencies: In a emergency to protect the personal safety of any person.
• Business Asset Transfer: In the case of the sale or transfer of all or part of our business or assets (such as mergers, dissolution, acquisitions) information may be transferred as a business asset to new ownership, who will assume the rights and obligations regarding your personal information as described in this Policy.

This Privacy Policy may be modified at any time, and changes and clarifications will take effect immediately upon their posting on the website. Visitors are encouraged to check this page for updates.

If you wish to update or delete any personal information we have about you generated by purchasing our products, to register a concern or complaint, or simply want more information contact our customer service team at:

160 Hillside Lane
Randolph, Vermont 05060
Phone: +1 802-728-0070

support@hillsidelanefarm.com